If your Lensbaby is broken but your warranty has expired, have no fear- we can still fix it for you!

Repairs start at $30. For an estimated cost of repair please email customerhappiness@wparchive.lensbaby.com with as much description of the issue as your can provide and pictures if possible. Please note that this will be an estimate and not a guarantee of the cost to repair your lens. Once we have received and evaluated your Lensbaby we will contact you with the final cost for repair. In most cases we are not able to repair Optics, if you have an Optic that is broken, please email customerhappiness@wparchive.lensbaby.com and we’ll try to work something out for you.

Please mail your Lensbaby to:

Lensbaby, Inc
Attn: Repairs
824 SE 16th Ave
Portland OR 97214

Please include a clearly written or printed note that includes:

  1. Your Name
  2. Your Mailing Address
  3. Your Telephone Number
  4. Your Email Address
  5. A Description of the Issue

Once we have received and evaluated your Lensbaby we will contact you for payment. You can either pay with a credit card over the phone or we can send you a PayPal funds request.

Products out of warranty must be sent into Lensbaby for repair. Please note that we are no longer able to repair the Original Lensbaby, 2.0 or 3G.

If you have any questions, please call us at 971-223-5662 or send us an email at customerhappiness@wparchive.lensbaby.com.

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